HSBC Bank Australia

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Reviews of HSBC Bank Australia

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  erfan siavashi Added May 10, 2018

  ★ ☆ ☆ ☆ ☆
  i needed to open an account for a money transfer from overseas, they started asking me irrelevant questions and asking for documents (which i provided and emailed to them), but yet no follow up on the process and wasted a couple of days.
  i emailed the staff member who was supposed to take care of the issue stating that this is unacceptable and asked him to cancel my request to open a new account, and guess what? no reply to that email as well!
  EXTREMELY poor customer service, very unclear process. i regret my decision to go there.
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  Muhammad Tahir Added April 29, 2018

  ★ ☆ ☆ ☆ ☆
  OK. HSBC is nothing but waste of your time. I waited for almost 3 weeks to open an account but it just wasted my time. I have three bank accounts with three different Australian Banks and I am happy with them. I just wanted to experience this Overseas bank and see how they do business. I applied online and supplied all required documents. I had first phone call during my office meeting with No caller ID and I answered the call and the gentleman started asking me my personal details, I was reluctant to answer but still I gave him all information that needed for an account to open. few days later again a phone call with No Caller ID and started asking me personal information, this time I gave him information with the fact that its a final phone call and my account would be open. third phone call after few days later and asking me same questions. I told the gentleman that look I am reluctant to give you my personal information, what's going on there he said no everything is ok its just compliance question.
  why you want to open account ?
  will you travel overseas?
  how often will you travel ?
  when is your next plan ?
  what ????
  anyways I answered the all the questions .
  Fourth time I had call from HSBC and started again asking same questions, I told them if you are planning to call me again for same questions please do not call me and just cancel my request for account.
  its my salary coming into your bank and my money will run your business you are not going to me any money, I should ask you many questions. anyways Just Rubishhhhhh Bank...
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  Brett McMahon Added January 25, 2018

  ★ ☆ ☆ ☆ ☆
  This is not directed at the Adelaide branch, but at HSBC as a company. I find their internet banking ridiculously complicated and I've just tried to call (132 152) to make a payment and after entering my card details and a few other details I was placed on hold. After 5 minutes it went quiet and then hung up on me. Cheers

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