Europcar Adelaide City - Car & Van Hire

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Reviews of Europcar Adelaide City - Car & Van Hire

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  Siva Kumaraguru Added March 11, 2018

  ★ ☆ ☆ ☆ ☆
  Always rented cars with them. Last time I had to pickup a car at 5:30 pm ( online booking ) from North Terrace. I've finished work and took a taxi with my luggage. Rang the place at 5:22 pm and told the woman on the phone that I'm just around the corner ( King William st and Currie St traffic Lights ) and be there as soon as I can. She said that they will close at 5:30pm. But they accepted my booking at 5:30 pm to pickup the car and I didn't even know that they will close at 5:30. I was begging this lady to wait for a few minutes and I'm around the corner. But I got to the place at 5:33 pm the place was closed!!! There was another customer was so angry and he said he had to return a car at 5:30 and he got there well before the due time and it's closed and no one is even answering his call. When I called their customer service number, I was told to go to the airport... the staff at the airport branch were very helpful and even gave me a free upgrade. But I was delayed over an hour and I had to pay for a taxi and all the stress due the awful situation. I have rented cars from Europcar few times and recommended to many of my friends and family. But next time I'll be going to somewhere else. Awful experience. Wouldn't even deserve 1 star
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  Arjun Shivashankar Added June 25, 2017

  ★ ★ ★ ★ ★
  Great experience every time. I've rented cars here on many many occasions and have never experienced any issues with anything. Staff are always helpful and the cars are good. Even got a free weekend and a free upgrade.

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About europcar.com.au

Car Hire and Van Hire | Car Rental In Australia | Europcar  
Europcar offer a massive selection of vehicles for hire, from small cars,to luxury cars and vans. Our offices are located all across Australia, so book online now and save!